Frequently Asked Questions

Discover answers to some of the most common inquiries at DFOR in this section. Additionally, when you explore each specific service section, you'll find supplementary information. We're here to assist you, and if you need further clarification, feel free to reach out through our website's chat or via email.

First Steps

  • To initiate your project, simply click "Get Started" to engage in a conversation with us. Share any available files and project details you have. Shortly, you will receive both a project quote and an explanation of our workflow, along with the projected timeframe. If the proposal aligns with your vision, the next step is payment. You have the flexibility to prepay the full amount or opt for a 50% upfront payment, with the remaining balance due upon project completion. This streamlined process ensures a smooth start to our collaborative venture.

  • Our services find a home among architects, designers, real estate developers, builders, real estate marketing agencies, manufacturers, and those in the gaming and filmmaking realms. Although each group applies our services uniquely, they share a common goal—to bring unrealized visions to life in the most realistic manner possible. This could involve static images or dynamic 3D animations, depending on the specific needs of the project.

  • Feel free to share any file type with all the information you have available, ranging from hand-drawn sketches to explanatory videos—everything is valuable to us. Commonly shared files include plans, drawings with elevations, sections, floor plans (in various formats like CAD or PDF), and 3D models, which can be provided in different file types.

  • The cost of our services is flexible and determined by factors such as the chosen service, project size, complexity, client-provided files, required quantity of images or videos, and the timeframe. You can check our pricing section for detailed breakdowns based on these factors or explore specific service sections for clearer examples. Importantly, all prices are open to discussion, and we work to align with our clients' budgets, seeking a mutually advantageous arrangement.

  • Our assurance of quality is upheld by a carefully crafted control system. Every team member assesses the project based on established company standards, followed by a comprehensive review led by the mentor of the respective area. This meticulous process ensures adherence to our quality benchmarks.

  • Guaranteed, your information is kept private with our stringent security measures. We never share results unless you decide to. You also receive standard or extended copyrights for your visual materials. Payments are processed securely through an international system. Your trust and privacy matter most to us.

  • Thanks to our dedicated team, the process is anything but complicated. Initiate your project by clicking "Get Started" to chat with us. Share the files and details you have, and once the job is accepted, stay connected with our team through a private workspace dedicated specifically to your project.

  • We offer a dedicated private workspace for effective communication. Here, you can convey all your requirements, receive daily progress updates, request revisions, and easily approve final images.

    Additionally, for your convenience, we are accessible via email, messages, or video calls. Feel free to choose the communication channel that suits you best. We are here whenever you need assistance or have any questions.

  • No limits here! Our always-ready team is equipped to commence your project promptly, regardless of its size or complexity.

Technical Questions

  • In general, the turnaround time for standard projects is typically between 7 - 10 days. However, this can vary based on factors such as the number of views, complexity, details, etc. If you have more urgent requirements, we offer the option to assign additional 3D artists to work on the project for an extra cost, expediting the timeline. Importantly, the speed of client feedback plays a crucial role, and this aspect is beyond our control. To get a more accurate estimate based on your project summary, please send it to us, and we'll gladly provide you with the expected turnaround time.

  • The exclusive ownership of all 3D content created for your projects belongs entirely to you.

  • It’s completely up to you. You can use your 3D rendering for presentations, marketing campaigns, website content, or any other purposes that suit your needs.

  • We typically provide guaranteed support from 9 am to 9 pm (Eastern Standard Time), seven days a week. However, given our large global team, we generally handle requests around the clock.

  • Our dedicated team of 30+ CG artists is ready to tackle urgent projects with adaptability in workflows, streamlined revision processes, and extended work hours, including weekends. To ensure a smooth process, please factor in rendering time, and kindly notify us at least 12 hours before the deadline.

  • Absolutely! In fact, we likely offer more included corrections in our pricing than any other service in the market. While there isn't an exact count, we take the necessary time to ensure that the images align with our clients' preferences. On average, we handle around 3 - 4 corrections, and we're even open to accommodating a few extra revisions at no additional cost. The only exception is if these extra changes involve modifications exceeding 50% of the initially planned work. In such instances, a review will be necessary, and there might be an associated fee to cover the additional work.

  • Yes, if you require multiple images for a project or your monthly spending on our services surpasses $2,000, feel free to reach out to our team. We are more than happy to explore long-term collaboration opportunities.

  • Get in touch with our team of experts to explore exciting partnership opportunities!

  • pting for DFOR services not only presents a cost-effective solution compared to the challenges of hiring and training new staff but also offers numerous additional benefits, including:

    • We collaborate as a flexible and supplementary team during peak demand periods.

    • Leveraging the expertise of our team, consisting of 30+ skilled 3D artists and project managers, ensures efficient handling of large-scale projects, delivering quick and high-quality results.

    • Our streamlined workflow, expertly managed by project specialists, takes care of all complexities and team connections, allowing you to anticipate the final results effortlessly.

Payment

  • We accept various payment methods, including:

    • Credit/debit card

    • Zelle

    • Wise

    • Payoneer

    • SWIFT

  • No, but you can make a 50% payment upfront, and the remaining 50% is due before receiving the final results.

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